Q: How can I pay for this service?
A: We accept all major credit cards as payment.
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Q: Can I pay in cash?
A: Yes you can, but we also have the option for you to pay by card if you decide to change your mind while onbaord. You can also pay by credit durin your booking online if you do not wish to cary cash
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Q: What if my flight is delayed? Will I be charged extra?
A: We monitor flight arrivals before any drivers are dispatched, as a result we do NOT charge you any extra if your flight is delayed.
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Q: Where do I meet my driver when I land at the airport?
A: The Meeting Point is detailed in the booking process and is also stated in the email confirmation. Generally it is "The Information Desk" at Airport, or in "The Arrivals Hall" at all other airports or ports.
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Q: What if I cannot locate my driver?
A: Call our 24hr support line on 0208 534 1111 quoting your transfer order reference number or your name and our experienced staff will be able to assist.
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Q: Is your company licensed?
A: Yes, we are a fully licensed company and are required to abide by the regulations set by the PCO.
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Q: Do you operate a fixed price policy?
A: Majority (98%) of our customers do not pay more than the quoted price, in that sense yes we operate a fixed price policy. Credit or debit card payment incur a processing fee.
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Q: Are your prices per car or per person?
A: We do not provide a shared service. Our vehicles are sole use vehicles, our prices are per vehicle. Please see Vehicle capacity for further details.
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Q: How early do I need to book my car?
A: We can provide service within 15 minutes sometimes, but the earlier you book the better, 8 - 12 hours would be recommended. If you are making a last minute booking it is best to phone +44 (0) 208 534 1111, lines open 24 hours a day.
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Q: Do I have to book online. I would like to speak to someone?
A: Our online booking process is clear and easy to understand. But if you preffer to speak to one of our agents you can make a booking on the phone via our reservations line on: +44(0)208 534 1111, lines are open 24 hours a day.
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Q: Can I make a booking if the party consists of more than 8 passengers?
A: We can cater for any number of passengers 1 - 500 or even more if necessary, please contact us for the special quotation and ensure that you include the number of passengers in your party and full details of your journey.
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Q: Will you meet us at any time of day?
A: Yes we provide a 24hour service. We will meet you at any time of day and there is no extra charge for unsocial hours. The only time we levy a extra charge is at the Christmas period normally - Christmas Eve, Christmas Day, Boxing Day, New Years Eve and New Years Day.
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Q: What if the flight is delayed or early?
A: We work on the basis of scheduled arrival times, we do monitor all flights, there are no additional charges if your flight is delayed.
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Q: Are there any additional costs?
A: Waiting time after free period 0.20 GBP per minute. Diversions - Minimum charge 5.00 GBP Extra Passengers or Luggage - Vehicle Upgrade charge.
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Q: Do I need to pay in advance?
A: No you do not need to pay in advance. Where you elect to pay on arrival we may require credit card details to secure the booking.
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Q: Where can you be found on the internet?
A: We are listed in the following directories: Directory world,
Web friendly directory
Australia tourism directory
